ONEST HEALTH REFUND & RETURNS POLICY
GUARANTEES AND REFUNDS
Damaged Goods or Faulty Product
If the product arrives damaged or faulty, please send a photo of the damage or fault the day you receive your order. After assessing the damage, we will reship the damaged product for you free of charge.
Please note, damaged or faulty goods requests received more than 48 hours after a product has been marked delivered will not be eligible for a free reshipment.
Change of Mind or Lack of Use Returns
Due to health regulations, we cannot accept the return of any of our products simply because you have changed your mind, don’t like the flavor or aren’t using them consistently. As we offer full ingredient and label transparency, refunds or store credits will not be issued for intolerances or allergies to our products unless specifically specified elsewhere.
If you suffer from allergies or intolerances, please ensure you read the product page and check the ingredient list before ordering. If you're unsure what product is best for you, please reach out to our support staff for assistance.
Received The Wrong Product/s
If you received the wrong product/s, please take a photo of the unopened product and contact our support team at email@example.com from the email address used with your order. We will organise the correct product to be reshipped within 1 business day.
To meet quality assurance standards. We do not allow consumable products to be exchanged once they have been delivered. If you ordered the wrong item by mistake, please contact us immediately at firstname.lastname@example.org from the email address used when ordering, and we may be able to cancel your order before it leaves our warehouse.
Our product tubs are shrink-wrapped using a security shrink wrap and as well as a security seal under the lid. In rare circumstances, the seal under the lid may break during transit. If the shrink wrap is still intact, we can assure you the product hasn't been affected and is still safe to consume.
If both seals have been broken and you do not feel comfortable consuming the product, please contact email@example.com with a photo of how the package arrived within two (2) days of your order arriving.
Once the damage has been confirmed, you will be able to send the product back to us and we will send you a new tub.
To combat fraudulent claims against this policy, store credits will not be given if you contact us about this issue more than two (2) days after your order has been delivered.
The Onest Promise - Hyperburn
We stand behind Hyperburn and its effectiveness.
We know customers will experience amazing results if our Hyperburn is used as intended, which is why we offer a full money-back guarantee. All we ask is that you give our Hyperburn an honest try for 30-days and use all the tools and resources we give you to succeed in order to qualify for a refund.
Above all else, we want you to see results. This is why we go above and beyond to create resources and systems, so you see amazing results!
To qualify for a refund, please ensure that you use Hyperburn as intended for at least 30-days from the date of delivery before requesting a refund. Refund requests sent before this timeframe will be declined and future requests will be automatically declined. Please also ensure you complete the “Your First 30-Days with Hyperburn” guide that will be sent to you via email and SMS. You will also have access to the guide in our customer-only Facebook group. This guide gives you all the tools, resources and support you need to achieve life-changing results with our family of products!
If after giving Hyperburn an honest try for 30-days, as well as using all the tools we give you to succeed, you still don’t see progress, we’ll give you a refund in full.
Please complete the steps below to initiate your refund.
- Contact support at firstname.lastname@example.org to start your refund request.
- Support will verify your refund eligibility.
- Once approved, send the empty tub + additional unopened tubs (both safety seals must still be intact to qualify for a refund on any additional tubs) to the address support specified.
- Once we receive it, your refund will be processed within 5 business days.
Onest Health is not responsible for lost or stolen packages that are being returned. We recommend sending these parcels with a tracking option with a signature on delivery required. Onest Health is not responsible for any costs associated with returning your products.