Onest Health products have been formulated and produced to the highest quality standards.
And we’re offering 100% guaranteed refunds if a customer claims that our ingredients are not 100% natural as mentioned on product page.
If you suspect that the quality of the product is not right, please hold on to the product, note the order number and then contact our customer support team via email to let us know about the situation. Depending upon the situation, we will collaborate to find the best solution for you.
In any other situation, we do not accept the opened bottles to be returned or refunded. e.g when customs at different countries do not allow the products due to different rules of different countries and the products are sent back to us unopened.
We can not offer any refunds if a customer is having any issues with our products due to some intolerance of their own.
As we provide complete information about ingredients used in our products so that customers can make a completely educated decision before buying our products keeping in mind their allergies or intolerance towards different natural ingredients.
There is all the information on our product pages of what ingredients are used and what are they used in for.
You may return most new, unopened supplements within 30 days of delivery & you'll receive a full refund for unopened items in the original form of payment
We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
All refunds related to returns that are not a result of our error will have the original Shipping and Handling fee removed from the total refund amount.
You will also be responsible for return shipping charges back to our facility.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Damaged, Lost or Stolen Package:
We make every effort to safely secure and ship your order, but understand that, on rare occasion, supplements can be damaged in transit.
If you feel that your order was damaged during delivery, report it immediately via email & we will contact you.
Also, Onest Health is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, Wrong Street, etc.)
Although every attempt is made to maintain inventory on all of our products, there's a small chance that supply may not always keep up with demand.
In this event, you will receive an email letting you know of your partial credit due to the out of stock item.
We cannot hold pre-authorizations for an extended period of time and therefore any out of stock items will be cancelled off the order. We only charge for the items shipped.
Orders are typically shipped within 48-72 business hours. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, feel free to contact us.
Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 12 business days for delivery within USA & up to 21-28 business days for International orders.
Prices & Availability:
Prices and availability of all products are subject to change without notice.